Terms & Conditions


Your The-Doll-House Doll is custom made just for you by the manufacturer, from the specific doll options that were selected.
As this is a custom product created just for you, once production of your custom doll has commenced, the order may not be cancelled.

Returns are accepted only if you have received an incorrect item due to our error, or a defective item. In which case we are happy to pay for the return shipping, fix or replace the item at no additional charge and ship it back to you. (standard production and shipping times apply).

For health reasons, we cannot accept returns on any doll if you have had sex with her. As soon as you have had sex with her you don't have this guarantee anymore.

You have 3 calendar days after delivery, to report any issues.

Please inspect your doll as soon as it arrives.
Unfortunately, Items that are damaged through improper use are not eligible for return or refund, regardless of the duration of time the product was used for.
Customer satisfaction is very important to us. If you have any issues with an order, please contact us and we will endeavour to resolve the issue immediately.